Remote Device Lock & Unlock

How it works

IBS remote device lock lets a retailer restrict a financed Android phone when an installment is overdue, and restore full access once the account is brought up to date. Every phone enrolled with IBS is registered to your shop. When a customer's installment plan goes overdue, you (or your staff, from the Dealer App) can lock the device remotely. The phone shows a full-screen lock until the account is brought current, and the Dealer App tells you whether the phone confirmed the command.

Once the payment is recorded, you unlock the device from the same Device Control screen — there's no need to wait for the customer to bring the phone back to the shop.

What the customer sees

The lock screen is written in Urdu and English. It says the phone belongs to your shop and stays locked until the full payment is made, and it shows your shop's name and payment contact. The customer can see your dealer, collection and manager numbers, copy your account number, open a payment app on the phone, or call your shop directly. Emergency calls always remain available.

Lighter steps before a full lock

Device lock doesn't have to be the first response to a missed payment. IBS also supports:

• App lock & unlock — block the social apps in one tap, or choose individual apps from the phone's installed-app list. A measured first step for customers who are only a few days late.
• Call lock & unlock — block incoming calls, outgoing calls or both, for accounts that have gone quiet and stopped responding. Calls with your dealer numbers and emergency calls stay possible.
• Camera and USB data — switch the camera off, and block USB file transfer on supported phones (Android 12 and above).

Automatic lock on overdue

You can turn on auto-lock for a customer. When the installment is overdue by the number of days you set in the Dealer App settings (3 days by default, from 1 to 30), the phone locks itself, and the Dealer App shows when it was locked and whether the phone confirmed it. A phone locked automatically unlocks itself once the payment is recorded; a lock you applied yourself stays until you release it. Auto-lock is optional and set per customer.

When the phone has no internet

If a phone does not confirm a command over the internet, the Dealer App can send lock, unlock, location, call-block, social-app-block and release commands to it by SMS instead, protected by a secret code. The Dealer App tells you which channel delivered the command.

Built to resist tampering

Protected devices block factory reset, safe boot, USB debugging and removal of the IBS app — steps a customer might otherwise use to try to remove the protection before the installment is paid off.

When the plan is paid off

When the installment plan is complete, release the phone from the Dealer App. Protection and the IBS app are removed. The Dealer App asks for your MPIN before it releases a phone.

Part of a wider toolkit

Device lock rarely works alone. Enrollment starts with device enrollment, and once a device is protected you also get GPS location and SIM-change alerts for accounts that go quiet — all tied to your installment records. Device control is part of the Device Control + ERP plan.