Last updated: 13 November 2026
This Privacy Policy explains how Installment Business Solutions ("IBS", "we", "us") handles information collected through ibserps.com, the Client Dashboard, and the Dealer App.
We collect information you provide directly, such as through our dealer application form or when you contact us: your name, business name, mobile and WhatsApp numbers, business email address, business address, brand colors, and any notes you send us, together with the business and identity documents listed in section 6.
Through the Client Dashboard and Dealer App, businesses using IBS also enter and store data related to running an installment business, which may include customer names, contact details, installment plan and payment records, and device information (such as device identifiers and location) for enrolled devices.
When you visit our website, we also collect limited technical and usage information through Google Analytics (section 7) and the third-party services described in section 8.
We use collected information to provide and operate the IBS service, respond to inquiries, verify dealer applications, set up and support dealer accounts, and communicate with you about your account — including via WhatsApp and email. We use website analytics data to understand which pages are visited and to improve the website.
Business data entered into IBS (such as customer and installment records) is accessible to the business that entered it and to IBS as the provider of the service, for the purpose of operating and supporting the product. We do not sell customer or business data to third parties.
We use service providers to run the website and the application process, including Google (Google Cloud and Firebase for hosting and storing application data, and Google Analytics) and Cloudflare (spam protection on the application form). We share data with them only as needed to provide those services. Access to dealer application documents is described in section 6.
We communicate with businesses primarily over WhatsApp and email. Messages sent via WhatsApp are also subject to WhatsApp's own privacy policy, as WhatsApp is operated by a separate company.
When you apply for a dealer, ERP or distributor account using one of the application forms on our sign-up pages, we collect:
Images are resized in your browser before they are uploaded.
Why we collect it. We collect this information to verify your business and the owner's identity, to decide whether to approve your dealer account, to set up your account, and to contact you about your application. While your account is active we keep your CNIC, owner photo and visiting card for verification and account security. We do not use them for any other purpose.
Where it is stored. Application details and uploaded images are stored with Google Firebase (Google Cloud): Firestore for application details and Firebase Storage for images. They are not published on our website.
Who can access it. Uploaded documents are not placed in any public folder and are not published or shared by public link. The one exception is your business logo: once your dealer account is approved, a copy of the logo is stored with a link so it can be displayed as your branding in the IBS Dealer App, Client Dashboard and on your customers' devices. Your CNIC, owner photo and visiting card are never shared this way. Access is limited to authorised IBS administrators, who use it for verification and account management. We do not show your CNIC, owner photo or visiting card to other dealers or customers. Google, as our cloud provider, hosts the data.
How long we keep it.
We will contact you on WhatsApp and email about the outcome of your application.
Our website uses Google Analytics 4, a web analytics service provided by Google. It collects information such as the pages you visit, how long you stay, the device, browser and operating system you use, the page that referred you, and your approximate location (for example, country or city). Google Analytics uses cookies to recognise returning browsers. The data is processed by Google. Google states that Google Analytics 4 does not log or store individual IP addresses.
Google Analytics data is kept for 14 months. Google signals and advertising features are turned off for our Google Analytics property.
You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on, or by blocking cookies in your browser settings. To learn how Google handles data, see Google's Privacy Policy.
Cloudflare Turnstile. The application forms on our sign-up pages use Cloudflare Turnstile to tell real visitors from automated bots and protect the form from spam. When one of these form pages loads, Cloudflare's script runs in your browser and may use technical information such as your IP address and browser details to make this decision. We use it only for spam protection. See Cloudflare's Privacy Policy.
Google Fonts. Our pages load their fonts (Space Grotesk, Inter and JetBrains Mono) from Google's servers. When you open a page, your browser requests the fonts from Google, which receives your IP address and browser details as part of that request. See Google Fonts privacy information.
We retain account and business data for as long as an account is active, or as needed to provide the service and meet legitimate business needs. Retention for dealer applications and verification documents is described in section 6. If you'd like your data reviewed, updated, or removed, contact us using the details below.
We take reasonable measures to protect the information we hold, but no method of storage or transmission is completely secure, and we cannot guarantee absolute security.
You can contact us at any time to ask what information we hold about your business, to request corrections, or to request deletion where applicable.
To make a request, email info@ibserps.com or message us on WhatsApp at +92 321 2729559. Please contact us from the email address or number you used when you applied, so we can confirm the request is yours. A dealer can ask us to correct details in their application, to withdraw an application, or to delete their application and uploaded documents. We respond within 30 days. Some records may be kept longer where required by applicable law (for example, tax or accounting rules).
IBS is a business tool intended for use by mobile phone retailers and is not directed at children.
We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
Questions about this policy can be sent to info@ibserps.com or via WhatsApp (+92 321 2729559).
IBS Solutions